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Data Retention Policy

What information will be collected about you?

We gather information about you to assist in providing the services you request.
This data includes:
* Name
* Telephone number
* Email address
* Previous booking information (Dates and pick-up/ drop-off addresses)
* Credit Card details (Where provided)
In addition to this all telephone conversations into our system and between customers and drivers are recorded.

Account Information

If you hold an account with us we will store additional information about that account to help us manage the administration. This will include
* Contact names and numbers
* Billing information

Who has access to this data?

Our operators have access to the information held on our taxi booking system.
Drivers have access to your name, pick-up addresses and drop-off addresses. They do not have access to your telephone number and can contact you only via our automated system which hides your contact details.
Our data is stored on a secure server which has controlled access.

Retention periods

Taxi Despatch Data

Data on our main taxi despatch system is maintained ‘live’ for 18 (eighteen) months. After that it is sent to a back-up server where it is kept indefinitely. Access to this back-up server is strictly controlled and operators do not have access to it.

Accounting data

Our accounting data is stored on a computer system. Access to this system is managed through system access controls.
Hard copy data is printed out occasionally to assist in reconciliation and month end information. This data is stored in a secure, locked, location within our office and shredded when work has been completed.
As per standard accounting practices we store financial information for 7 (seven) years. After that it is destroyed or deleted.

Personal customer information

Our drivers have access to customer names and addresses to enable them to do their jobs. This data is transmitted to them over email. It is kept on their personal email systems until the job in question has been reconciled with a driver statement. After that point it is deleted.

Changes to our Retention Policy

We keep our retention policy under regular review and we will place any updates on this web-page.

This privacy policy was last updated on May 24th 2018

Contact information

For further information on how your data is used, how we maintain the security of your information, and your rights to access information we hold on you, please with Subject line ‘Privacy Request’

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