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Privacy policy

What information will be collected about you?

We gather information about you to assist in providing the services you request.
This data includes:

  • Name
  • Telephone number
  • Email address
  • Previous booking information (Dates and pick-up/ drop-off addresses)
  • Credit Card details (Where provided)

In addition to this all telephone conversations into our system and between customers and drivers are recorded. While you are in a Hart Taxis vehicle the vehicle route and GPS location is also tracked and stored.

Account Information

If you hold an account with us we will store additional information about that account to help us manage the administration. This will include

  • Contact names and numbers
  • Billing information

How will this information be used?

We use the information to help us manage our business and provide Private Hire and Hackney services to you. This includes prepopulating our booking system with previous journey details to speed up bookings, managing contact information to facilitate email communication regarding bookings and using your phone details (Where appropriate) to allow automated bookings to be made via our Oliviar IVR system.


If you have opted in to membership of our mailing list we will, occasionally, email information and offers to you. Each email will have an opt-out request at the bottom should you wish to stop receiving them.

If you wish to be removed at any other time please send an email to with the subject line ‘Marketing opt-out’

Who has access to this data?

Our operators have access to the information held on our taxi booking system.

Drivers have access to your name, pick-up addresses and drop-off addresses. They do not have access to your telephone number and can contact you only via our automated system which hides your contact details.

Credit Card information is not kept in plan view on our system. Once the details have been entered the system will encrypt them so that operators do not have access to them. Neither Operators nor Drivers have access to your credit card details once they are on our system.

We will not disclose any information you provide to third party companies without your express permission which we will seek in advance.

The exception to the previous paragraph relates to information provided to the appropriate authorities in relation to crime prevention or solving. We will work with local authority licensing and Police to provide them any information they need with regard to managing and solving crime or ensuring adherence to local private hire and Hackney licensing bye-laws.

Our data is stored on a secure server which has controlled access.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web-page.

This privacy policy was last updated on May 1st 2018

Contact information

For further information on how your data is used, how we maintain the security of your information, and your rights to access information we hold on you, please with Subject line ‘Privacy Request’

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